Privacy Policy – ok22 Online Gaming Platform Pakistan

1. Introduction

ok22 ("the Platform", "we", "us") takes the privacy of its users seriously. This Privacy Policy describes what personal information ok22 collects from players who register and use the platform, how that information is used, with whom it may be shared and what choices you have regarding your data.

This policy applies to all personal data collected through the ok22 website and any related platform features, including account registration, login, deposit and withdrawal processing, game and betting activity, and customer support interactions.

ok22 operates as an online entertainment platform for Pakistani players. All payment processing involves local methods including JazzCash, Easypaisa, Raast and bank transfer — each governed by the privacy practices of those respective providers in addition to the practices described in this document.

If you have questions about any part of this policy, please contact ok22 support through live chat after logging in, or via the email address listed at the end of this document.

2. Data We Collect

ok22 collects the following categories of personal data from players:

ok22 does not collect sensitive personal data such as health information, religious beliefs, political views or biometric identifiers. The data we collect is limited to what is operationally necessary to run the platform and maintain account security.

3. How We Collect Your Data

ok22 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting support.
• Automated technical collection: IP address, device identifiers, browser type and session data collected automatically when you access the platform.
• Payment provider data: Transaction confirmation data shared by JazzCash, Easypaisa, Raast or your bank following a completed payment or withdrawal.
• Game and betting activity logs: Records of your gameplay sessions, bet placements and outcomes, generated automatically by the platform systems.
• Cookies and similar technologies: Session management and analytics data collected through browser cookies. See Section 7 for details.

ok22 does not purchase personal data from third-party data brokers or compile data from social media profiles without your knowledge.

4. How We Use Your Data

ok22 uses the personal data we hold for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity before withdrawal and managing account security.
• Payment processing: Processing PKR deposits and withdrawals through your selected payment method (JazzCash, Easypaisa, Raast, bank transfer or card).
• Platform operation: Enabling gameplay, settling sports bets, calculating bonuses and running promotions on your account.
• Security and fraud prevention: Monitoring for unusual account activity, detecting duplicate accounts and investigating suspicious transactions.
• Customer support: Responding to your queries, resolving disputes and processing withdrawal-related investigations.
• Legal compliance: Retaining records as required by applicable anti-money laundering obligations and responding to lawful requests from authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and improve features and performance.
• Responsible gaming: Monitoring for patterns that may suggest problematic gaming behaviour and, where activated, enforcing your self-set deposit limits or self-exclusion choices.

ok22 does not use your personal data for automated decision-making that produces significant legal effects on you, other than automated fraud detection which is always subject to human review before any account action is taken.

5. Sharing Your Data

ok22 does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. We share your data only where necessary to operate the platform, as described below:

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data necessary to process your payments. Their own privacy policies govern how they handle this data.
• Game studio providers: Third-party game studios that supply casino games, live dealer tables and fish shooting games may receive anonymised session identifiers necessary to deliver gameplay. They do not receive your full identity or payment data.
• Fraud and security services: ok22 uses third-party systems to assist with fraud detection and account security monitoring. These systems process technical and transactional data under strict data processing agreements.
• Legal authorities: ok22 may be required to share data with law enforcement, regulators or courts where required by a lawful order or legal obligation. We will notify you of such requests where permitted by law.

All third parties with whom ok22 shares data are required to handle it securely and use it only for the purpose for which it was shared. ok22 does not authorise any third party to use your data for their own marketing or commercial purposes.

6. Payment Data & Financial Information

ok22 handles payment data with particular care given the sensitivity of financial information. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the following applies:

• Your payment account details (mobile number or bank account number) are stored in encrypted form on ok22 servers.
• ok22 does not store full card numbers. Card transactions are processed through a secure payment gateway that handles the sensitive card data directly.
• Payment account details are used exclusively for processing your transactions and fulfilling the same-method withdrawal requirement outlined in the ok22 Terms and Conditions.
• ok22 staff do not have access to your full payment credentials in plain text — only masked references are visible in internal account management systems.

In line with standard anti-money laundering practice, ok22 retains records of all financial transactions on your account for a minimum retention period. These records are used solely for legal compliance purposes and are not shared for commercial use.

7. Cookies & Similar Technologies

ok22 uses cookies and similar browser storage technologies to operate the platform and improve your experience. The main categories of cookies used are:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during an active session. The platform cannot operate without these.
• Security cookies: Used to detect and prevent fraudulent access attempts, including cross-site request forgery (CSRF) protection tokens.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last and what features are used. This data helps us improve the platform.
• Preference cookies: Used to remember settings you have applied during a session, such as game display preferences or language settings if applicable.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging into your ok22 account. ok22 does not use third-party advertising cookies or tracking pixels for remarketing purposes.

8. Data Retention

ok22 retains personal data for as long as your account is active and for a period thereafter as required for legal, security and operational purposes. The general retention principles are:

• Active accounts: Data is retained for the full duration of your account and used as described in this policy.
• Closed accounts: Following account closure, ok22 retains transaction records and identity verification data for a minimum period required for anti-money laundering compliance.
• Support communications: Records of support interactions are retained for a period after the conversation closes, to assist with dispute resolution.
• Technical logs: Server logs and security event logs are retained for a shorter period, typically rolling windows, after which they are deleted or anonymised.

Once data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be attributed to your identity. If you want to know the specific retention period for a particular category of your data, contact support.

9. Your Data Rights

As an ok22 player, you have the following rights in relation to your personal data:

To exercise any of these rights, contact ok22 support via live chat or by email at [email protected]. We will respond within a reasonable period and may ask you to verify your identity before processing the request.

10. Security Measures

ok22 takes data security seriously and implements technical and operational measures proportionate to the sensitivity of the data we hold. These include:

• HTTPS encryption on all data transmitted between your browser and ok22 servers
• Encrypted storage of passwords and sensitive account credentials — plain-text passwords are never stored
• Access controls that limit which ok22 staff can view which categories of player data
• Automated monitoring for unusual login patterns, multiple failed authentication attempts and suspicious transaction behaviour
• Secure payment gateway integrations that mean ok22 does not directly store sensitive card data

No digital platform can guarantee absolute security. However, ok22 takes reasonable and appropriate steps to protect your data. If you believe your account has been compromised, contact support immediately so we can investigate and take protective action.

You also have a role in keeping your account secure. Use a strong, unique password for your ok22 account. Do not share your login credentials with anyone. Log out of your account when using a shared or public device.

11. Minors

ok22 is strictly an adult platform. Registration is only permitted for individuals aged 18 and above. ok22 does not knowingly collect personal data from anyone under the age of 18.

If ok22 becomes aware that an account has been registered by a minor, that account will be closed immediately and any associated data will be deleted in accordance with this policy. If you believe a minor has created an account on ok22, please contact support so we can investigate.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. ok22 supports responsible adult gaming and has no commercial interest in attracting underage users.

12. Changes to This Privacy Policy

ok22 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements or applicable obligations. When changes are made, the updated policy will be published on this page with a revised effective date at the top of the document.

Significant changes that materially affect how your personal data is used will be communicated through a notice on the platform or via the email address registered to your account. Continued use of ok22 after an updated policy is published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed of how ok22 handles your data. The date at the top of the page indicates when this version was last updated.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how ok22 has handled your personal information, please get in touch through the following channels:

Live Chat: Available after logging into your ok22 account — fastest response for account-related queries.

Email: [email protected] — for formal data requests and written correspondence.

ok22 aims to respond to all privacy-related requests within five business days. If your concern involves a data breach or urgent security matter, please state this clearly so it can be prioritised.